Hotline: +97433636464

What should I do in case of any problem on my merchandise/items after being delivered to me?

You may Contact us immediately on our 24/7 Customer Service Center at phone +0097433636464 or use our online chat solution or e-mail us on

How do tcfcod member pay for Package Shipping charges?

We accept Visa, Master & American Express credit cards via a certified and secured online payment gateway as well as cash payment at any of our Outlets in Qatar.

My product was damaged/lost during the delivery. What should I do?

Please send your customer details along with a picture of the damaged product if possible at We will then look into the matter to investigate and get back to you within the next 48 hours. In case the parcel is damaged due to poor packaging or for not having precautionary messages on the packaging, Sonar Courier will not be held accountable. We also encourage the customers to check their products at the time of delivery to avoid all sorts of confusion.

There was a delay in my delivery/ my delivery had a routing issue, what should I do?

For such cases, send an email at with the following a) Customer details b) Tracking Number, Once the steps have been followed, our support team will take action accordingly.